Security
We take security very seriously to ensure the safety of every child. There is one clearly marked drop off and collection point at each camp patrolled by our uniformed staff. We have a register of each child arriving at camp. When your child is dropped off you will be given a password. In order to collect your child from the same location, you will need to quote that password. Your child will be signed in and out by our staff.
You will be given a phone number to contact our camp manager in case you need to contact us in an emergency. We will of course contact you, should any problem arise.
Uncollected Child
All children must be collected by 6pm at the latest. We have no facilities to keep children after this time. Should you encounter an emergency, please advise us immediately so that appropriate alternative arrangements can be made. We reserve the right to charge you an additional £5 per 15 minutes delay. If you do not contact us and your child is not collected by 8pm we will be obliged to contact Social Services.
Health & Safety
Risk Assessments are prepared for each site and activity. A Fire Evacuation Policy is in place and a Fire Drill is conducted on each Monday morning of camp. We use an Incident Report Form to record any accident or incident that may occur with a child. This form requires a signature from both the Camp Manager and a parent. A Behaviour and Bullying Policy is also followed to ensure every child can fully enjoy our camp.
Medication, Illness & Special Needs
We will send you a Medical Information Form when you book and would ask you to complete this with any information we may need for your child. Any required medicines (inhaler etc) should be given to the camp manager.
If your child falls ill before the camp he should not be brought to camp. If he becomes unwell at camp we will make him as comfortable as possible and call you to collect him.
We believe that wherever possible children with Special Needs should be given access to our Camps. If your child has Special Needs please call our office to discuss these before making a booking.
Photos
We may take photographs and videos at our Camp to help us with future staff training and marketing. If you wish to exclude your child from this you must notify us in writing before the camp begins.
Safeguarding Children
We make all our staff aware of Child Protection Issues at Recruitment and during their induction. All are CRB checked. Every child is told that they can talk privately to our Camp Manager about any concerns they may have. Equally if a staff member has good reason to suspect that a child may be suffering from abuse then we are obliged to report this to the relevant authorities.
Concerns & Complaints
It is our mission to give every child a great camp experience so that they really don’t want it to end. If a child is unhappy we definitely want to know about it so that we can put it right and learn from the problem. If we are told during the camp as soon as possible after the problem arises we believe that we can quickly solve it. If you make it known to our Camp Manager and the problem is not resolved then please phone, email or write to our Head Office. We will make sure that we do our utmost to resolve the problem and send you a written reply as soon as possible.
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